Find answers to common questions about our services, billing, and support.
Account & Subscription
How do I create an account with Tasks Leader?
Simply visit our website and click on “Sign Up.” Fill in your details and choose a plan that suits your needs.
Can I change my subscription plan later?
Yes, you can upgrade or downgrade your subscription plan at any time through your dashboard.
Is my account information secure?
Absolutely. We use SSL encryption and industry-standard security protocols to ensure your data is safe.
What happens if I forget my password?
Click on the “Forgot Password” link on the login page to reset it. An email will guide you through the process.
Can I have multiple users under one account?
Yes, you can add your team members under a single account for collaborative task management or simply share your login info with your teams. Please contact our customer support team for further details.
What happens after I sign up?
You’ll be contacted by your account manager within 12 hours. Then, you’ll be assigned a dedicated VA suited to your needs. You can also train them further as required.
Tasks & Services
What types of tasks can my virtual assistant handle?
From admin support, email management, and customer service to content writing, research, digital marketing, and web design—we’ve got it covered.
How do I submit tasks to my VA?
You can submit tasks via email, your client dashboard, or instant messaging tools like WhatsApp, Slack, or Telegram.
What if my task requires specialized skills?
We’ll match you with a VA who already possesses those skills or train one to meet your unique requirements.
Can my VA make phone calls on my behalf?
Yes, our VAs can make phone calls on your behalf — whether it’s to schedule appointments, contact vendors, or manage any other calls you need assistance with.
How do I track the progress of my tasks?
You can track tasks via your client dashboard, or request regular status updates from your VA.
Can I request a VA in a specific time zone?
Yes, we can assign a VA who works in your preferred time zone.
What are the skill sets of your VAs?
Our VAs offer a wide range of skills including admin support, customer service, digital marketing, content creation, transcription, and website development. We also train them for specific client needs.
Would I be assigned a dedicated VA?
Yes, you’ll get a dedicated VA as your primary point of contact. We recommend spending 24–48 hours initially to set the tone and expectations.
Communication & Availability
What are the working hours of my virtual assistant?
Working hours are generally based on your assigned plan and time zone. From admin support and email management to research and digital marketing—we ensure your business hours are covered.
What if I need urgent work done outside business hours?
Just inform us and we’ll ensure your request is covered through our 24/7 support system.
Can my VA work on weekends?
Yes, weekend coverage is available. Please let us know in advance to schedule accordingly.
How do I get in touch with my VA?
You can contact your VA via email, VOIP phone, dashboard, WhatsApp, Slack, or Telegram.
Billing & Payments
What payment methods do you accept?
We accept all major credit cards and PayPal.
Is there a minimum contract period?
No, you can subscribe on a monthly basis and cancel anytime.
Can I get an invoice for my payments?
Yes, but you need to ask our support team and they will provide you with the payment invoice.
Do you offer discounts for long-term plans?
Yes, we offer discounted rates for quarterly, semi-annual, and annual plans.
Refunds & Cancellations
What is your refund policy?
We do not offer full or partial refunds once you’ve signed up for a paid plan. Please try our free trial before committing to a subscription.
How do I cancel my recurring PayPal payment?
You can cancel your recurring payment yourself after logging into your PayPal account. Also, please notify us at least 3 days before your next billing date.
Can I pause my subscription instead of canceling?
Yes, you can pause your plan for up to 1 month. Just inform our customer support team or your VA.
Privacy & Confidentiality
How do you ensure my data stays secure?
We follow strict data protection practices, use secure servers, and sign NDAs where required.
Can I request a confidentiality agreement for sensitive projects?
Absolutely. We’re happy to sign a non-disclosure agreement (NDA) upon request.
Will my information be shared with third parties?
No. Your information is never shared with any third party.
Support & Assistance
How do I contact customer support?
You can email us, use live chat on our website, or call our support line 24/7.
What if I’m not satisfied with my VA?
Let us know and we’ll assign a replacement VA promptly.
Do you offer training for my VA based on my business needs?
Yes, you can train your VA for specific tasks, and we also offer in-house support and orientation.
Customization & Add-Ons
Can I request a bilingual VA?
No. All of our VAs can only speak neutral English.
Can I get a dedicated project manager for my team?
Yes, available upon request.
Can I request additional hours if needed?
Of course. Extra hours can be added to your current plan at any time.