Best & Affordable Virtual Assistant services – 24/7 Availability
Frequently Asked Questions (FAQs)
Account & Subscription
Simply visit our website and click on “Sign Up.” Fill in your details and choose a plan that suits your needs.
Yes, you can upgrade or downgrade your subscription plan at any time through your dashboard.
Absolutely. We use SSL encryption and industry-standard security protocols to ensure your data is safe.
Click on the “Forgot Password” link on the login page to reset it. An email will guide you through the process.
Yes, you can add your team members under a single account for collaborative task management or simply share your login info with your teams. Please contact our customer support team for further details.
You’ll be contacted by your account manager within 12 hours. Then, you’ll be assigned a dedicated VA suited to your needs. You can also train them further as required.
Tasks & Services
From admin support, email management, and customer service to content writing, research, digital marketing, and web design—we’ve got it covered.
You can submit tasks via email, your client dashboard, or instant messaging tools like WhatsApp, Slack, or Telegram.
We’ll match you with a VA who already possesses those skills or train one to meet your unique requirements.
Yes, our VAs can make phone calls on your behalf — whether it’s to schedule appointments, contact vendors, or manage any other calls you need assistance with.
You can track tasks via your client dashboard, or request regular status updates from your VA.
Yes, we can assign a VA who works in your preferred time zone
Our VAs offer a wide range of skills including admin support, customer service, digital marketing, content creation, transcription, and website development. We also train them for specific client needs.
Yes, you’ll get a dedicated VA as your primary point of contact. We recommend spending 24–48 hours initially to set the tone and expectations.
Communication & Availability
From admin support, email management, and customer service to content writing, research, digital marketing, and web design—we’ve got it covered.
Just inform us and we’ll ensure your request is covered through our 24/7 support system.
Yes, weekend coverage is available. Please let us know in advance to schedule accordingly.
You can contact your VA via email, VOIP phone, dashboard, WhatsApp, Slack, or Telegram.
Billing & Payments
We accept all major credit cards and PayPal.
No, you can subscribe on a monthly basis and cancel anytime.
Yes, but you need to ask our support team and they will provide you with the payment invoice.
Yes, we offer discounted rates for quarterly, semi-annual, and annual plans.
Refunds & Cancellations
We do not offer full or partial refunds once you’ve signed up for a paid plan. Please try our free trial before committing to a subscription.
You can cancel your recurring payment yourself after logging into your PayPal account. Also, please notify us at least 3 days before your next billing date.
Yes, you can pause your plan for up to 1 month. Just inform our customer support team or your VA.
Privacy & Confidentiality
We follow strict data protection practices, use secure servers, and sign NDAs where required.
Absolutely. We’re happy to sign a non-disclosure agreement (NDA) upon request.
No. Your information is never shared with any third party.
Support & Assistance
You can email us, use live chat on our website, or call our support line 24/7.
Let us know and we’ll assign a replacement VA promptly.
Yes, you can train your VA for specific tasks, and we also offer in-house support and orientation.
Customization & Add-Ons
No. All of our VAs can only speak neutral english.
Yes, available upon request.
Of course. Extra hours can be added to your current plan at any time.