Be it verbal Minutes-of-Meeting discussions over a call or video to text, or training sessions that need handouts, transcription services do have an instrumental role to play for businesses.
The potential of a well-designed website is enormous. From the initial first impression that on your prospects, the effect lingers to help nurture your leads, and impact conversion.
There are businesses that often take tech support for granted. With a lot of other stuff going on that managers need to think about, it's not unusual to look past things that are actually important for any business out there.