FAQ

You can communicate with your VA by dropping an email at the corporate email id or phone (VOIP). Alternatively, you can also touch base with him via the client dashboard during your VA’s shift hours.

You will be contacted by your account manager within 12 hours, following which you will be assigned a dedicated VA to start on with your tasks. At Tasks Leaders, we are very particular about quality of work, and thus we are keen on suggesting the best talent onboard who has the right kind of expertise for a particular task. Plus, you always have the option to train him further in case your needs are specific and the VA will seamlessly blend into your working style in no time.

Though all our VA’s carry considerable expertise to get your tasks done satisfactorily, there can be situations when you might not like his throughput, working style, or just about anything else. Fret not ! We have got you covered. In such cases, always feel free to approach your account manager and ask for a replacement VA, who will be assigned immediately to ensure there is no delay in attending your pending tasks.

Time is money. And, at Tasks Leader, we are bound to our clients by the number of hours they buy. One is free to upgrade, downgrade, or cancel their plan before the next billing cycle. You will have a dedicated option designed in the CRM from where you can choose your desired course of action. Alternately, you can always let your dedicated VA know, and we will help you accordingly.

It’s pretty simple! You can keep a track of your hours from the very task you sent out to a VA, which invariably pulls data from the CRM. Alternately, we can always mail you the same if you want.

We recommend all our clients to plan their tasks and exhaust their booked hours accordingly, as unnecessary roll over creates way too much confusion.

You will be notified by your VA if you are about to go over your hours and will be charged accordingly.

We’ve tried to compile our FAQ section as a ready reckoner. However, we will be more than happy to assist you in case you have a specific query. Please feel free to drop us a line at info@tasksleader.com and we will get back to you within 24 hours.

Physical and Environmental Security Measures:

• Continuous 24/7 security surveillance via CCTV cameras.
• Access-controlled doors equipped with fingerprint scanners to prevent unauthorized entry.
• Computing equipment strategically placed in access-controlled areas.
• Uninterruptible Power Systems (UPS) ensure consistent power supply.

Operational Security Controls:

• Implementation of a high-end firewall gateway for security, web control, and application control.
• Utilization of Symantec Endpoint Protection to prevent, detect, and eradicate malware, including device control.
• Connectivity to the Internet through multiple Internet Service Providers with diverse telecommunication provider Points of Presence.
• Proactive monitoring of notifications by Information Security staff from various internal systems.
• Active Directory Authentication for user access control and network access.
• Restricted Internet access.
• Continuous 24/7 monitoring of the in-house centralized data server by IT administrators.
• Absence of removable drives (CD/DVD) in the operations floor.
• Deployment of activity monitoring software on all computers.
• Multiple levels of password protection for access to all systems.
• Exclusion of printers, USB-based pen devices, and DVD/CD drives on the work floor.
• Robust safeguarding of computer networks through multiple layers of software.
• Exclusive use of client information for processing the assigned tasks.

Human Resources Security Measures:

• Implementation of Non-Disclosure Agreements (NDAs) signed by every staff member.
• Conducting independent screening and background checks before employment.
• Prohibition of mobile phones inside offices, stored securely in lockers outside.

Assurance: With the comprehensive implementation of these security measures and processes, we assure you that your data is in safe hands with us.

Yes, you can. All you need to do is to simply share your login details with the other interested party for them to delegate their tasks.

We can assure you we will never get there as quality is our top guiding parameter for the work we do here. However, in any unfortunate scenario, we will be happy to assist you.Please refer to our Privacy Policy for details.